PRIVACY POLICY
Last updated November 13, 2025
This Privacy Notice for Petbic Labs S.L. ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or
share ('process') your personal information when you
use our services ('Services'), including when you:
- Visit our website at https://petbic.com
or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any sales, marketing,
or events
Questions or concerns? Reading this Privacy Notice
will help you understand your privacy rights and choices. We are
responsible for making decisions about how your personal information is
processed. If you do not agree with our policies and practices, please
do not use our Services. If you still
have any questions or concerns, please contact us at info@petbic.com.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can
find out more details about any of these topics by clicking the link
following each key point or by using our
table of contents below to find the section you are looking for.
What personal information do we process? When you visit,
use, or navigate our Services, we may process personal information depending
on how you interact with us and the Services, the choices you make, and the
products and features you use. Learn more about
personal information you disclose to us.
Do we process any sensitive personal information? Some
of the information may be considered 'special' or 'sensitive' in certain jurisdictions,
for example your racial or ethnic origins, sexual orientation, and religious
beliefs. We do not process sensitive
personal information.
Do we collect any information from third parties? We do not collect any information from
third parties.
How do we process your information? We process your information
to provide, improve, and administer our Services, communicate with you, for
security and fraud prevention, and to comply with law. We may also process
your information for other purposes with your consent. We process your information
only when we have a valid legal reason to do so. Learn more about
how we process your information.
What are your rights? Depending on where you are located
geographically, the applicable privacy law may mean you have certain rights
regarding your personal information. Learn more about
your privacy rights.
How do you exercise your rights? The easiest way to exercise
your rights is by submitting a data subject access request, or by contacting us. We will
consider and act upon any request in accordance with applicable data
protection laws.
TABLE OF CONTENTS
7. HOW LONG DO WE KEEP YOUR INFORMATION?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short:We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us
when you register on the Services,
express an interest in obtaining information about us or our
products and Services, when you participate in activities on the
Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information
that we collect depends on the context of your interactions with us and
the Services, the choices you make, and the products and features you use.
The personal information we collect may include the following:
Sensitive Information. We do not process sensitive
information.
All personal information that you provide to us must be true, complete,
and accurate, and you must notify us of any changes to such personal
information.
Information automatically collected
In Short:Some information — such as your Internet Protocol (IP) address
and/or browser and device characteristics — is collected
automatically when you visit our Services.
We automatically collect certain information when you visit, use, or
navigate the Services. This information does not reveal your specific
identity (like your name or contact information) but may include device
and usage information, such as your IP address, browser and device
characteristics, operating system, language preferences, referring URLs,
device name, country, location, information about how and when you use
our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services,
and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and
similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic,
usage, and performance information our servers automatically collect when
you access or use our Services and which we record in log files. Depending
on how you interact with us, this log data may include your IP address,
device information, browser type, and settings and information about your
activity in the Services(such
as the date/time stamps associated with your usage, pages and files
viewed, searches, and other actions you take such as which features
you use), device event information (such as system activity, error
reports (sometimes called 'crash
dumps'), and hardware settings).
- Device Data. We collect device data such as information about
your computer, phone, tablet, or other device you use to access the Services.
Depending on the device used, this device data may include information
such as your IP address (or proxy server), device and application identification
numbers, location, browser type, hardware model, Internet service provider
and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about
your device's location, which can be either precise or imprecise. How much
information we collect depends on the type and settings of the device you
use to access the Services. For example, we may use GPS and other technologies
to collect geolocation data that tells us your current location (based
on your IP address). You can opt out of allowing us to collect this information
either by refusing access to the information or by disabling your Location
setting on your device. However, if you choose to opt out, you may not
be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer
our Services, communicate with you, for security and fraud
prevention, and to comply with law. We process the personal information for the following purposes
listed below. We may
also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons,
depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise
manage user accounts.
We may process your information so you can create and log in
to your account, as well as keep your account in working order.
- To send you marketing and promotional communications.
We may process the personal information you send to us for
our marketing purposes, if this is in accordance with your marketing
preferences. You can opt out of our marketing emails at any time. For
more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
- To deliver targeted advertising to you. We may process
your information to develop and display personalised content and advertising
tailored to your interests, location, and more.
- To determine the effectiveness of our marketing and promotional
campaigns. We may process your information to better understand how to provide marketing
and promotional campaigns that are most relevant to you.
- To save or protect an individual's vital interest. We may
process your information when necessary to save or protect an individual's
vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information
when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law,
like with your consent, to comply with laws, to provide you with services
to enter into or fulfil our contractual obligations, to protect your
rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to
explain the valid legal bases we rely on in order to process your personal
information. As such, we may rely on the following legal bases to process
your personal information:
- Consent. We may process your information if you have
given us permission (i.e. consent) to
use your personal information for a specific purpose. You can withdraw your
consent at any time. Learn more about
withdrawing your consent.
- Legitimate Interests. We may process your information when
we believe it is reasonably necessary to achieve our legitimate business
interests and those interests do not outweigh your interests and fundamental
rights and freedoms. For example, we may process your personal information
for some of the purposes described in order to:
- Send users information about special offers and discounts on our
products and services
- Develop and display personalised and relevant advertising content for our users
- Support our marketing activities
- Legal Obligations. We may process your information where
we believe it is necessary for compliance with our legal obligations, such
as to cooperate with a law enforcement body or regulatory agency, exercise
or defend our legal rights, or disclose your information as evidence in litigation
in which we are involved.
- Vital Interests. We may process your information where
we believe it is necessary to protect your vital interests or the vital interests
of a third party, such as situations involving potential threats to the safety
of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission
(i.e. express consent) to use your personal
information for a specific purpose, or in situations where your permission
can be inferred (i.e. implied consent).
You can
withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable
law to process your information without your consent, including, for
example:
- If collection is clearly in the interests of an individual and consent
cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is
necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating
with next of kin
- If we have reasonable grounds to believe an individual has been, is, or
may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would
compromise the availability or the accuracy of the information and the
collection is reasonable for purposes related to investigating a breach
of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court
order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment,
business, or profession and the collection is consistent with the
purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary
purposes
- If the information is publicly available and is specified by the
regulations
- We may disclose de-identified information for approved research or
statistics projects, subject to ethics oversight and confidentiality
commitments
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short:
We may share information in specific situations described in this
section and/or with the following third parties.
We may need to share your
personal information in the following situations:
- Business Transfers. We may share or transfer your
information in connection with, or during negotiations of, any merger,
sale of company assets, financing, or acquisition of all or a portion
of our business to another company.
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short:
We are not responsible for the safety of any information that you share
with third parties that we may link to or who advertise on our Services,
but are not affiliated with, our Services.
The Services may link to third-party websites,
online services, or mobile applications and/or contain advertisements from
third parties that are not affiliated with us and which may link to other websites,
services, or applications. Accordingly, we do not make any guarantee regarding
any such third parties, and we will not be liable for any loss or damage caused
by the use of such third-party websites, services, or applications. The inclusion
of a link towards a third-party website, service, or application does not imply
an endorsement by us. We cannot guarantee the safety and privacy of data you
provide to any third-party websites. Any data collected by third parties is
not covered by this Privacy Notice. We are not responsible for the content
or privacy and security practices and policies of any third parties, including
other websites, services, or applications that may be linked to or from the
Services. You should review the policies of such third parties and contact
them directly to respond to your questions.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short:
We may use cookies and other tracking technologies to collect and
store your information.
We may use cookies and similar tracking technologies (like web beacons
and pixels) to gather information when you interact with our Services.
Some online tracking technologies help us maintain the security of our
Services and your account, prevent crashes, fix bugs,
save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online
tracking technologies on our Services for analytics and advertising,
including to help manage and display advertisements, to tailor
advertisements to your interests, or to send abandoned shopping cart
reminders (depending on your communication preferences). The third
parties and service providers use their technology to provide
advertising about products and services tailored to your interests which
may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a 'sale'/'sharing' (which includes targeted advertising, as defined under the applicable
laws) under applicable US state laws, you can opt out of these online tracking
technologies by submitting a request as described below under section 'DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?'
Specific information about how we use such technologies and how you can
refuse certain cookies is set out in our Cookie Notice.Google Analytics
We may share your information with Google Analytics to track and analyse the use
of the Services. To opt out of being tracked
by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices
of Google, please visit the Google Privacy & Terms page.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the
purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is
necessary for the purposes set out in this Privacy Notice, unless a
longer retention period is required or permitted by law (such as tax,
accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information
for longer than the period of time in which users
have an account with us.
When we have no ongoing legitimate business need to process your
personal information, we will either delete or anonymise such
information, or, if this is not possible (for example, because your personal
information has been stored in backup archives), then we will securely store
your personal information and isolate it from any further processing until
deletion is possible.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of
residence in the US or in some regions,
such as the European Economic Area
(EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you
greater access to and control over your personal information. You may review, change, or terminate your account at any time,
depending on your country, province, or state of residence.
In some regions (like the EEA, UK,
Switzerland, and Canada), you have
certain rights under applicable data protection laws. These may include
the right (i) to request access and obtain a copy of your personal
information, (ii) to request rectification or erasure; (iii) to restrict
the processing of your personal information; (iv) if applicable, to data
portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly
significant effects is made solely by automated means, we will inform you,
explain the main factors, and offer a simple way to request human review. In certain circumstances, you
may also have the right to object to the processing of your personal information.
You can make such a request by contacting us by using the contact details
provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable
data protection laws.
Withdrawing your consent: If we are relying on your
consent to process your personal information, which may be express and/or implied consent
depending on the applicable law, you have the right to withdraw your consent at any time. You can
withdraw your consent at any time by contacting us by using the contact details
provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below or updating your preferences.
However, please note that this will not affect the lawfulness of the
processing before its withdrawal nor, when
applicable law allows, will it
affect the processing of your personal information conducted in reliance on
lawful processing grounds other than consent.
Opting out of marketing and promotional communications:You can unsubscribe from our marketing and promotional
communications at any time by clicking on
the unsubscribe link in the emails that we send, or by contacting us using the details
provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
You will then be removed from the marketing lists. However, we may still communicate
with you — for example, to send you service-related messages that are necessary
for the administration and use of your account, to respond to service requests,
or for other non-marketing purposes.Account Information
If you would at any time like to review or change the information in your
account or terminate your account, you can: - Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete
your account and information from our active databases. However, we may
retain some information in our files to prevent fraud, troubleshoot
problems, assist with any investigations, enforce our legal terms and/or
comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers
are set to accept cookies by default. If you prefer, you can usually choose
to set your browser to remove cookies and to reject cookies. If you choose
to remove cookies or reject cookies, this could affect certain features or
services of our Services. You may
also opt out of interest-based advertising by advertisers on our Services.
If you have questions or comments about your privacy rights, you may
email us at info@petbic.com.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile
applications include a Do-Not-Track ('DNT') feature or setting you can
activate to signal your privacy preference not to have data about your
online browsing activities monitored and collected. At this stage, no
uniform technology standard for recognising and implementing DNT signals
has been finalised. As such, we do not currently respond to DNT
browser signals or any other mechanism that automatically communicates
your choice not to be tracked online. If a standard for online tracking
is adopted that we must follow in the future, we will inform you about
that practice in a revised version of this Privacy Notice.
California law requires us to let you know how we respond to web browser
DNT signals. Because there currently is not an industry or legal standard
for recognising or honouring DNT signals, we do not respond to them at this
time.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California,
Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland,
Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode
Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive
details about the personal information we maintain about you and how
we have processed it, correct inaccuracies, get a copy of, or delete
your personal information. You may also have the right to withdraw
your consent to our processing of your personal information. These
rights may be limited in some circumstances by applicable law. More
information is provided below.Categories of Personal Information We Collect
The table below shows the categories of personal information we have
collected in the past twelve (12) months. The table includes
illustrative examples of each category and does not reflect the personal
information we collect from you. For a comprehensive inventory of all
personal information we process, please refer to the section 'WHAT INFORMATION DO WE COLLECT?'
| Category | Examples | Collected |
|---|
A. Identifiers | Contact details, such as real name, alias, postal address,
telephone or mobile contact number, unique personal identifier,
online identifier, Internet Protocol address, email address, and
account name |
|
B. Personal information as defined in the California Customer
Records statute | Name, contact information, education, employment, employment
history, and financial information |
|
We may also collect other personal information
outside of these categories through instances
where you interact with us in person, online, or
by phone or mail in the context of:
- Receiving help through our customer support
channels;
- Participation in customer surveys or contests;
and
- Facilitation in the delivery of our Services and
to respond to your inquiries.
C. Protected classification
characteristics under state or federal law | Gender, age, date of birth, race and ethnicity,
national origin, marital status, and other demographic
data |
|
D. Commercial information | Transaction information, purchase history, financial
details, and payment information |
|
E. Biometric information | Fingerprints and voiceprints |
|
F. Internet or other
similar network activity | Browsing history, search history, online behaviour, interest data,
and interactions with our and other websites,
applications, systems, and advertisements |
|
G. Geolocation
data | Device location |
|
H. Audio,
electronic, sensory, or similar
information | Images and audio, video or call
recordings created in connection with our
business activities |
|
I.
Professional or employment-related
information | Business contact details in order to
provide you our Services at a business
level or job title, work history, and
professional qualifications if you apply
for a job with us |
|
J. Education Information | Student records and directory
information |
|
K. Inferences drawn from
collected personal information | Inferences drawn from any of the
collected personal information
listed above to create a profile or
summary about, for example, an
individual's preferences and
characteristics |
NO |
| L. Sensitive
personal Information | |
NO
|
Will your information be shared with anyone else?
We may use your personal information for our own business purposes,
such as for undertaking internal research for technological development
and demonstration. This is not considered to be 'selling' of
your personal information.
We have not disclosed, sold, or shared any personal information to
third parties for a business or commercial purpose in the preceding
twelve (12) months. Wewill
not sell or share personal information in the future belonging to
website visitors, users, and other consumers.
Your Rights
You have rights under certain US state data protection laws. However,
these rights are not absolute, and in certain cases, we may decline your
request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal
data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you
previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data
if it is used for targeted advertising (or
sharing as defined under California's privacy law), the sale of personal data, or
profiling in furtherance of decisions that produce legal or similarly
significant effects ('profiling')
Depending upon the state where you live, you may also have the following
rights:
- Right to access the categories of personal data being processed (as
permitted by applicable law, including the privacy law in Minnesota)
- Right to obtain a list of the categories of third parties to which we
have disclosed personal data (as permitted by applicable law, including
the privacy law in California, Delaware,
and Maryland)
- Right to obtain a list of specific third parties to which we have
disclosed personal data (as permitted by applicable law, including the
privacy law in Minnesota and Oregon)
-
Right to obtain a list of third parties to which we have sold personal data
(as permitted by applicable law, including the privacy law in Connecticut)
- Right to review, understand, question, and depending on where you live,
correct how personal data has been profiled (as permitted by applicable
law, including the privacy law in Connecticut and Minnesota)
- Right to limit use and disclosure of sensitive personal data (as
permitted by applicable law, including the privacy law in California)
- Right to opt out of the collection of sensitive data and personal data
collected through the operation of a voice or facial recognition feature
(as permitted by applicable law, including the privacy law in Florida)
or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorised agent
to make a request on your behalf. We may deny a request from an authorised agent
that does not submit proof that they have been validly authorised to
act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to
determine you are the same person about whom we have the information in
our system. We will only use personal information provided in your request
to verify your identity or authority to make the request. However, if we
cannot verify your identity from the information already maintained by us,
we may request that you provide additional information for the purposes of
verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorised agent, we may need to collect
additional information to verify your identity before processing your request
and the agent will need to provide a written and signed permission from you
to submit such request on your behalf.Appeals
Under certain US state data protection laws, if we decline to take action
regarding your request, you may appeal our decision by emailing us at info@petbic.com. We will inform you in writing of any
action taken or not taken in response to the appeal, including a written
explanation of the reasons for the decisions. If your appeal is denied,
you may submit a complaint to your state attorney general.
California 'Shine The Light' Law
California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain
from us, once a year and free of charge, information about categories of personal
information (if any) we disclosed to third parties for direct marketing purposes
and the names and addresses of all third parties with which we shared personal
information in the immediately preceding calendar year. If you are a California
resident and would like to make such a request, please submit your request in
writing to us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?'
11. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short:
You may have additional rights based on the country you reside in.
Australia and New Zealand
We collect and process your personal information under the obligations
and conditions set by Australia's
Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).
This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information
we collect from you, from which sources, for which purposes, and other
recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfil their
applicable purpose, it may affect our ability to provide our services, in particular:
- offer you the products or services that you want
- respond to or help with your requests
- manage your account with us
- confirm your identity and protect your account
If you are unsatisfied with the manner in which we address any complaint
with regard to our processing of personal information, you can contact the
office of the regulator, the details of which are:
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as
necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated
version will be indicated by an updated 'Revised' date at the top of this Privacy
Notice. If we make material changes to this Privacy Notice, we may notify
you either by prominently posting a notice of such changes or by directly
sending you a notification. We encourage you to review this Privacy Notice
frequently to be informed of how we are protecting your information.
Petbic Labs S.L.
CALLE TRAVESIA DE VIGO N12 BJ-2
VIGO , PONTEVEDRA / ESPAÑA 36206
Spain
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE
DATA WE COLLECT FROM YOU?
Based on the
applicable laws of your country or state of residence in
the US,
you may
have the right to request access to the personal
information we collect from you, details about how
we have processed it, correct inaccuracies, or
delete your personal information. You may also have
the right to withdraw your consent to our processing of
your personal information. These rights may be
limited in some circumstances by applicable law. To
request to review, update, or delete your personal
information, please fill out and submit a
data subject access request.